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You are here: White Rose Cruise - Terms And Conditions Of Use

Terms And Conditions Of Use

This web site is for your personal use. You are not authorised to copy or use any material on this web site for any commercial purpose.

Governing Law

This web site has been designed for use within the United Kingdom and by accessing the web site, you are agreeing to the fact that any disputes which may arise, will be dealt with by the Courts of England and that English law will apply.

You can have access to any part of the web site and print any page for your personal use. You cannot copy, display, reproduce or publish any material on this web site to use for commercial purposes.

The information displayed on this web site, is obtained from a number of sources, including brochures of Operators for whom we act as Agents. Facilities and services may be subject to change, therefore whilst making every endeavour to ensure the information is correct, White Rose Cruise Club cannot guarantee the accuracy of this information.

This web site contains links to other sites and White Rose Cruise Club is not responsible for the content of these linked web sites.

Reservations

All holidays advertised are subject to availability. Prices displayed, are based on maximum occupancy and should be used as a guide only. A final costing will be provided to you, when all details have been obtained, prior to confirmation of your booking.

Our web site is updated on a regular basis but due to the fluid pricing in place with most Tour Operators, we cannot guarantee the availability of any holiday, accommodation or flight at the advertised price.

White Rose Cruise Club is a trading name of Home & Away Holiday Shop and is a member of the Association of British Travel Agents (ABTA no. C6228) All travel arrangements purchased as a result of using this web site are subject to the terms and conditions of the Principal (i.e. .Tour Operator, Carrier, Accommodation etc) and constitute a legal agreement.

White Rose Cruise Club act as Agents only for the Principal. Where the Principal is a Tour Operator who holds an ATOL (Air Travel Operators Licence), the licence number is clearly shown on your receipt. You are bound by the terms and conditions of the Principal, copies of which can be found in the relevant brochures or can be supplied to you upon request.

At peak times calls may be transferred to another ABTA Member for fulfillment.

For further information about ABTA visit www.abtanet.com

For further information about ATOL visit www.caa.co.uk

Accommodation ratings displayed may be official Tourist Board ratings or Tour Operator's own ratings and there may be a difference between the two. In addition, ratings can differ from Operator to Operator

To assist, some commonly used abbreviations:-

• RO: Room Only

• SC: Self Catering

• BB: Bed & Breakfast

• HB: Half Board

• FB: Full Board

• AI: All Inclusive

(included items can vary - check individual accommodation details)

• MP: Meal Plan

• FO: Flight Only

• AOA: Allocated on Arrival

• TOD: Ticket on Departure

'Late' Bookings

If you book a 'late' holiday and your accommodation is 'allocated on arrival' please be aware that special requests will not be available and therefore if you have any special needs, medical requests etc, you are strongly advised to book named accommodation.

In addition, many Tour Operators reduce the luggage allowance on 'late' deals to a maximum of 15kg Transfers are not always included (available at extra cost)

Flight meals are not always included (available at extra cost)

Tickets often have to be collected at the airport (a charge is made for this which varies between Tour Operators)

Please check with your Consultant at the time of booking

Full payment is required at the time of booking for all reservations departing within 14 weeks. A handling charge of 1.5% will be made on credit card payments. No charge is made for payments by debit card (Maestro, Visa Delta etc.)

Special Requests

If you have special needs, medical requests or need assistance to travel, please advise our Consultant before making your reservation. In these circumstances we would advise against booking 'allocated on arrival' accommodation and recommend you select named accommodation suitable for your requirements.

Regarding special requests, for example, low floor, adjoining rooms etc, we will pass these requests onto the Tour Operator but would stress that they are only requests and cannot be guaranteed.

Flight Times & Tickets

All flight times are provisional and subject to change as per the carrier's terms and conditions. All times are based on the 24 hour clock (i.e. 00.01 to 12.00 is am (morning) and 12.01 to 24.00 are pm (evening)) and local times are quoted throughout. Many airlines require reconfirmation of travel arrangements, outbound and inbound, 48 hrs before departure.

Tickets are normally despatched within fourteen days of departure with the exception of late bookings where they are collected at the airport. If travel documents are not received within seven days of departure, please contact our Customer Services Department on 01274 884806.

PLEASE NOTE : All holidays and flights on this web site are for departure airports in the UK.

Payment of Balances

The balance of payment for your reservation is due to be paid to White Rose Cruise Club no later than 10 weeks prior to departure. We reserve the right to charge an administration fee of £15 per person for late payment. At the time of booking, you will have the option to agree to have the balance automatically debited from your card 10 weeks before travel.

All credit card transactions incur a handling charge of 1.5%. There is no charge for payments by Maestro, Visa Delta etc., transactions.

Insurance

We strongly advise, that when travelling abroad, you take adequate travel insurance. It is a condition of booking with most Tour Operators and Airlines that you have travel insurance and it is possible you can be denied travel, if proof of cover cannot be provided. Travel insurance can be arranged with us at the time of booking through KMT Travel Insurance. A policy schedule and quote can be provided on request.

If you choose not to purchase our Travel Insurance, we would request that you supply us with details of your Insurer and policy number to keep on file.

Passports, Visas and Health Advice

All passengers must be in possession of valid passports and certain destinations require at least six months validity remaining before the date of return travel. All names on passports must be the same as names on travel tickets.

It is your responsibility to ensure that all members of your party have valid passports and visas for your destination.

Everyone over the age of 16 must have their own passport. All children require an individual passport with the exception of children who currently appear on a parent's passport and are under the age of 16. Please note if a child is included on a parent's passport, they will only be able to travel abroad with that parent.

Special conditions apply for travel to the USA, and all passengers must have individual machine readable passports. Please check www.usembassy.org.uk

NOTE: The Indian Authorities do not allow Indian Passport holders to travel on charter flights to Goa and India.

For further information contact the Passport Office on 0870 5210410 or visit www.passport.gov.uk

It is your responsibility to check visa requirements for your destination. Up to date travel advice can be obtained from the Foreign and Commonwealth Office on 0207 2384503 or visit www.fco.gov.uk

Free booklets 'Health Advice for Travellers (T6) are available by calling 0800 555777.

The Foreign and Commonwealth Office (FCO) provide up to date information on safety issues world-wide, visit www.fco.gov.uk/knowbeforeyougo or phone the FCO Travel Advice Unit on 0870 606 0290.

Non British Citizens, including other EU nationals, should contact the Embassy, High Commission or Consulate of your destination, for up to date advice on passport requirements.

After Sales

Upon receipt of your documentation, please check thoroughly and should any detail be incorrect, please advise immediately by contacting our Customer Service Centre on 01274 884806 or e-mail enquiries@whiterosecruise.co.uk. Amendment charges may apply, Please refer to our terms and conditions sent with your confirmation.

Cancellation or Amendment

To cancel your reservation, instructions should be received in writing from the lead passenger on the booking. E-mail enquiries@whiterosecruiseclub.co.uk or write to Customer Service Department, 64 High Street, Queensbury, Bradford, BD13 2PA. Charges are set by Tour Operators in accordance with their booking conditions which govern the contract. Most cancellation charges are based on a sliding scale with a percentage of the holiday cost payable in cancellation fees. The scale rises the closer it is to departure date. In addition, amendments are subject to the Principal's terms and conditions and must be authorised by the lead passenger on the booking. Contact Customer Service Department by e-mail, letter or telephone to ascertain the costs involved. White Rose Cruise Club reserve the right to make an administration charge, in addition to the Principals, up to an amount of £30.

NOTE:

Any links on this web site which are provided to help you find further information, are not the responsibility of White Rose Cruise Club.

The terms and conditions of this web site are subject to change. By browsing this web site, you are bound by the terms and conditions in force at the time you are browsing.

ABTA protection does not apply to non-member sites.

CALL MONITORING

Any telephone calls you make to White Rose Cruise Club may be recorded for training purposes and also to maintain our Quality of Service.

DATA PROTECTION POLICY

Your Booking

In order to process your booking and ensure that your travel arrangements run smoothly and meet your requirements, we need to use the information you provide, such as name, address, any special needs/dietary requirements etc. We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information to the relevant suppliers of your travel arrangements such as your Tour Operator, Airline, Hotel, Transport Company etc. The information may also be provided to Security or Credit Checking Companies, Public Authorities such as Customs and Immigration, if required by them or as required by law.

Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. We will not, however, pass any information onto any person who is not responsible for your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities or dietary/religious requirements. (If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot provide your booking. In making this booking, you consent to this information being passed onto the relevant persons).

Usually your Tour Operator or other Principal will pass this information onto their Suppliers once we have provided it to them. The Tour Operator or other Principal's use of your information is subject to their policy, both in respect of your booking and any future marketing and is their responsibility. Please ask for a copy of this if you would like to see it.

Your data controller is Home & Away Holiday Shop trading as White Rose Cruise Club.

You are entitled to a copy of your information held by us. If you would like to see this, please ask. (We will make a nominal charge for supplying this)

Please do not hesitate to contact us if you have any queries or wish to add further travel arrangements

Thank you for visiting our web site